StoresOnline Site - StoresOnline is the eCommerce Business Solution for Entrepreneurs

Many website owners have the complaint that their online store if difficult to manage. StoresOnline has addressed this complaint and has built an intuitive and robust website management system that allows a user to build a website. The StoresOnline platform is a fully integrated Ecommerce website system that allows a user to build, manage, and maintain their website in a point-and-click environment.

StoresOnline Newsletter Blog

Every month StoresOnline Merchants receive a newsletter that is full of helpful tips meant to help them structure their websites for the best results. StoresOnline keeps in touch with what is hot in online business and then passes on the information to StoresOnline Merchants who benefit from the research and informative articles.

Would you like to read about what elements are critical to consider when structuring your website page? Do you know how to help your customers to interact with your site? Do you know how many potential customers you are turning away due to confusing navigation or too many clicks to check out once they’ve selected a product?

As you can see these are all important factors that might go overlooked if a Merchant focuses solely on color and the look of the site. If you’d like to read more about what you need to do to improve your site’s conversion rates, click here.

Here are 10 suggestions for catching the fraud before you fulfill a fraudulent order:

1) Shipping FedEx overnight is often a red flag for fraud .

2) Inspect the phone number and e-mail address provided by the customer.

3) Examine how the customer found you. Thieves often search on phrases like "international shipping" or "overnight delivery" instead of the category or keywords.

4) Unusally large orders should be a red flag. If you keep track of the average order size, you know when there is an unusually large order. It may be legitimate, however, when something out of the ordinary occurs, it is best to take the precaution of contacting your customer to ensure the order's validity.

5) Multiple orders of high quantities of the same item. Very often fradulent orders are placed for a single item in unusually high quantities.

6) Look for typos, grammar and punctuation errors. Serious customers make mistakes in filling our your oder forms. But not nearly as often as thieves do.

7) Check the IP address of where the order came from. If it's overseas order shipping to the United States, I consider the order a red flag for fraud unless I can call the phone number & speak to a live person.

8) Orders shipped to Post Office Boxes. Watch out for mail processing locations and if you are suspicious, check the order address on Google. Fraudulent orders often are listed to a service with a mail forwarding company.

9) Be suspicious if the billing address is different from the shipping address. Whenever this happens, don't process the order unless you call the customer to confirm the order. If you make it part of regular business to call when the addresses are different, you may save yourself the headache of dealing with a fraudulent order in the long run.

10) Multiple orders can be an indicator of fraud. When orders are place by the same customer, one after the other, with the same charge card, you might want to take the time to contact the customer to verify the multiple orders are valid.

Being cautiuous when you receive orders with these red flags can save you costly chargebacks as well as time and effort. Be a smart online business entrepreneur and protect your business from fraud.

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Generally people judge a company by it's products and more importantly the customer service experience. StoresOnline Customer Service Representatives are available by chat 24 hours a day, 7 days a week. StoresOnline knows that merchants have busy lives and providing round the clock support is one more way that StoresOnline supports their merchants.

The following customer service interaction shows how this merchant was able to call in via chat, run through some testing email scenarios, and narrow down the issue so it could be resolved. StoresOnline Customer Support stays with the merchant through the issue and as you can see, the merchant gets the help he needs in a courteous and efficient manner.